Terms of Service

Returns Policy & Process


We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund.

Items must be returned within 3 Business Day of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). The CiCi Fashionista Closet exchange/return form must be included with the item when returned. We recommend you utilize registered post as The CiCi Fashionista Closet does not take responsibility for items not received if a customer attempts to send an item to The CiCi Fashionista Closet via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.

Unfortunately, we cannot accept returns that were not purchased online or through our retail stores. We cannot exchange product for a style not within our The CiCi Fashionista Closet online product range.



Standard Delivery


Customers can expect to have their correctly completed order delivered within 7-10 working days, depending on the final destination. A business day is Monday through Friday, excluding weekends and public holidays.

For your protection all parcels will require your signature upon delivery. If you choose to DECLINE signature delivery, Please FAX 866-727-9323 with a letter stating that fact so that we are not held liable for your package.

We do not deliver to PO Boxes. We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.

We use a variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: EMS, UPS, TNT, DHL, Fedex and Sodexi. The orders usually are dispatched within 24 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. It is arrival you in 7-10 days. If you didn’t receive shipping notification letter, please check your mail box or contact us.


Late deliveries


If you have not received your order within the expected delivery timeframe specified please contact us.


Cancellations


If you wish to cancel your order, pls email us immediately. Cause that we process all orders as quickly as possible within 24 hours after orders placing, so we are not always able to cancel an order after it is placed. And shipped orders cannot be cancelled. Hope you can understand in this key point. Thank you!


Returns Policy & Process


We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund.

Items must be returned within 3 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). The CiCi Fashionista Closet exchange/return form must be included with the item when returned. We recommend you utilize registered post as The CiCi Fashionista Closet does not take responsibility for items not received if a customer attempts to send an item to The CiCi Fashionista Closet t via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.

Unfortunately, we cannot accept returns that were not purchased online or through our retail stores. We cannot exchange product for a style not within our CiCi Fashionista Closet online product range.


Faulty Items


Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect CiCi Fashionista Closet will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.


If You Change Your Mind


The CiCi Fashionista Closet is unable to accept items that have had the tags removed, have been customized, worn or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items The CiCi Fashionista Closet will either exchange the item or refund the amount of the item, less the original freight charges.


Incorrect Color


The CiCi Fashionista Closet will cover the re-delivery charges if the color item you received is not what you initially purchased. As customers can appreciate however, colors shown on an internet exchange may not be an exact match to the physical goods, therefore the color shown is for illustrative purposes only.


Refunds on Shipping and Handling Charges


If we made a mistake and sent you the wrong order, or if you received a damaged product, you must provide “Proof of Damage “with a photograph of item damaged, All items will be in retail packaging, should they arrive DAMAGED, we will refund shipping and handling charges to your credit card at our discretion. A copy of your The CiCi Fashionista Closet tax invoice may be requested for proof of purchase.